Part of not being a target in any business involves having a good rapport with your customers and vice versa, customers having a good rapport with their practitioners. Where does communication go wrong? I don't know, but when all goes wrong, tempers flare and ugly things are done.
Many foreign customers received treatment from Josefa, and all are quite, or very satisfied, to the point of return several times it needs until removing completely and permanently their unwanted hairs. But no one can predict how a crazy person will react.
I will complete this message, answering to both DeeFahey and Mickael Bono's videos : it was absolutely not about communication problem, let me explain :
This persone first contacted me, in the same language we both speak (French) in a French forum.
She asked me to contact Josefa to have an appointment with her and I answered completely at ALL her questions in french.
Josefa also (a new time) explained her the treatment and answered at all questions. When she come in Spain, I met her and we spoke together a new time about hair removal and electrolysis in particular. At this time, she seemed happy about the treatment.
After the appointement, she wrote back asking about her red dots and Josefa answered a new time that this is completely normal. Josefa showed me the mails that this person sent because she asked me for helping to translate the best way (all mails were answered in French). We both saw this lady was an unstable person. Thus Josefa decided to not work anymore with her. (You all saw how she reacted trolling this forum)
So there are NO problem of communication, don't miss the point...
As many of you know, Josefa and I are in contact. She asked me to make you get this message:
"I very much regret not having time to say goodbye to all of you, but these last days have been quite difficult. My time in Hairtell has given me a lot more pleasant than sad moments, so I would like to tell you all, thank you wholeheartedly."