Dear Ms Richmond,
I’m truly sorry to hear that you have experienced problems with your Apilus device. Dectro International is the largest manufacturer of electrolysis equipment with thousandths of units working perfectly worldwide and delivering millions of treatments every year. The Platinum is manufactured using an medical grade electronic components that meet the highest standards of the industry.
This being said, Apilus stands for quality, stability and performance for almost 40 years now and when technical problems arise, we strive to do our best in assisting our customers. I took your matter in my hands as the device is now in route to reach our head office in Quebec City. This device will be tested once again by our technical engineers and also one of our experienced Electrologist trainers will actually work with the device for several days. A complete report will then be provided to your boss. If during this process, you have any questions, please contact me directly by e-mail or by phone at the Dectro Head office, as we don't monitor this forum very frequently and as it's not the most efficient way of getting customer support.
I look forward to speaking with you.
Customer Satisfaction Department
Quebec Head Office
1 800 463-5566