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#123134 - 11/30/16 07:03 PM Re: Apilus Platinum Issue? [Re: Laurier]
beate_r Offline

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Registered: 07/25/05
Posts: 894
Loc: Hattersheim, Germany
Originally Posted By Laurier
It was Dectro's president defending their product/service. I find it odd that it disappeared.


And that it does reappear only to a very small degree.

As an owner of 3 Apilus machines i must say, i really did not like what i read.

Therefore i can actually understand the motivation of deleting it, but a forum is a public place, and it is the word speaken out that counts. Speakers on the forum romanum 2000 years ago in Rome or on Speaker's Corner in London could respectively can not post out loudly and then silently take back everything without even an excuse.
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Beate Ritzert

Elektroepilation Dr. Beate Ritzert
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#123135 - 11/30/16 08:07 PM Re: Apilus Platinum Issue? [Re: Iluv2zap]
fenix Offline
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Registered: 03/17/12
Posts: 470
I thought I had problems with my browser cookies not working right when that long post by Dectro President disappeared. Their polished marketing team must have felt the president was too passionate in his defense. smile

Let's all hope Seana gets a quick resolution to her epliator problem and can continue to help her clients.

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#123136 - 11/30/16 09:35 PM Re: Apilus Platinum Issue? [Re: Iluv2zap]
Iluv2zap Offline
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Registered: 11/19/14
Posts: 1155
I've had a couple people fill me in on some of the dirty details. If it's as bad as all that I hope never to read it.




Seana
_________________________
Seana Richmond
Certified Electrologist.
Electrolysis By Seana
http://electrolysisbyseana.com

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#123137 - 12/01/16 12:02 AM Re: Apilus Platinum Issue? [Re: Iluv2zap]
dfahey Offline

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Registered: 10/27/03
Posts: 9611
Loc: Columbus, Ohio
I'd like to read it, too. I'm going to check some things and will get back to you.
_________________________
Dee Fahey, R.N., C.T.
Licensed by the State Medical Board of Ohio for Nursing license and Cosmetic Therapy/Electrolysis license
_____________________
ELECTROLYSIS FAQ'S:

British Institute & Association of Electrolysis

http://www.electrolysis.co.uk/?page_id=16

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#123138 - 12/01/16 12:08 AM Re: Apilus Platinum Issue ? [Re: Iluv2zap]
dfahey Offline

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Registered: 10/27/03
Posts: 9611
Loc: Columbus, Ohio
The person that wrote it must have deleted it. May have had second thoughts? There is a certain amount of time (hours) that one can delete their own post.

I don't see it in the administrative section. If something is deleted, that is where it goes for future reference, if needed. We don't like to delete here, but occasionally, it is appropriate.

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Dee Fahey, R.N., C.T.
Licensed by the State Medical Board of Ohio for Nursing license and Cosmetic Therapy/Electrolysis license
_____________________
ELECTROLYSIS FAQ'S:

British Institute & Association of Electrolysis

http://www.electrolysis.co.uk/?page_id=16

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#123139 - 12/01/16 12:34 AM Re: Apilus Platinum Issue? [Re: fenix]
dfahey Offline

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Registered: 10/27/03
Posts: 9611
Loc: Columbus, Ohio
Originally Posted By fenix


Let's all hope Seana gets a quick resolution to her epliator problem and can continue to help her clients.


I agree. Calling their product "craptacular" on an open forum like this wasn't very nice , Seana. I can see why a business owner would want to passionately defend their product and business. I thought Dario's post was very helpful and polite. I hope that Dario or someone comes to Hairtell to report what they found?

Not to belabor what I already said, but I am very, very happy with my Apilus XCell Pro. I use it heavily for hours and hours almost everyday. It hums along nicely with no problems. It is worth every penny and when I did need service once to upload a new version of the software, Jean-Louis couldn't have been nicer, as he guided me through the process.

Dectro is a wonderful company to work with. I thank God they exist. My colleague in north Columbus works longer hours than I do. She is insane and I don't know how she physically does it. She has had the PURE since 2011 and has never had a problem. We both have said that we would quit doing electrolysis if we didn't have our epilators anymore.

There are tons of electrologists working away with their Apilus's, worldwide, with no problem, like Dario said.

It sounds like the folks at Dectro are bending over backwards to help you. They are a high class business, in my opinion. I'm sure they will figure this out.
_________________________
Dee Fahey, R.N., C.T.
Licensed by the State Medical Board of Ohio for Nursing license and Cosmetic Therapy/Electrolysis license
_____________________
ELECTROLYSIS FAQ'S:

British Institute & Association of Electrolysis

http://www.electrolysis.co.uk/?page_id=16

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#123141 - 12/01/16 12:03 PM Re: Apilus Platinum Issue? [Re: Iluv2zap]
Iluv2zap Offline
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Registered: 11/19/14
Posts: 1155
It may not have been nice, but it sure was accurate of my experience.I do want to say, that Dectro, up until said presidents message, had been very professional about the whole affair.This is consistent with my experience of dealing with them for 3 or 4 years now.We still however , had the problem 9 months after we purchased this epilator.

There is something we do here at hairtell when one of us has a problem with a machine. We assist in troubleshooting until we can find a resolution. On multiple occasions Dectro has been invited to comment or take part in such discussions when it has been their product that is affected.Never once to my knowledge have they done so before now.I've gone over every comment I've made in this thread and never once have I insinuated that Dectro were anything other than professional.The discussions regarding inconsistent power issues on the platinum platform have similarly been spot on from every person that posted.


This is a couple quotes from another electrologists review of the platinum . I was aware of this review PRIOR to our purchase of the platinum:

I wrote the first review prior to having my machine serviced and, at that time, it was delivering current inconsistently. One day the setting would be x for a particular area and the next day the same setting on the same patch of skin would produce a puff of smoke!(Every veteran electrologist I’ve spoken too agrees this unit is too hot!!!) It sounds hilarious now but it was definitely not cool at the time. For months I was on constant watch for the most minute changes in the current output because I never knew what to expect. I contacted both my local Apilus dealer and Dectro and I was assured that “these units never break” and that the problem was with the needle cord.

The servicing was fairly quick. I think my unit was there for a week or two before it was fixed. I was told my unit had not been calibrated properly and was also afflicted by a faulty pair of capacitors

One thing that struck me though is that prior to servicing my Apilus Platinum settings were closely in line with the recommended settings in the user manual. My properly calibrated unit, however, requires settings that are considerably higher than they were previously in order to achieve a clean release.


What strikes me about this review, is how closely this electrologists experience matches our own and several other experiences from other electrologists, though it apppears that should you get a good working unit, they work reliably continuously.If you were buying a car, you would pay attention to consumer reviews. You wouldnt necessarily discount a manufacturer because one model car had a problem, though you might avoid that model.You wouldnt expect that when you buy a used car from the GM dealership to have the transmission die on the way into your driveway especially after inquiring as to whether this was a problem car, and being assured that GM was extending the warranty so you ca nbe assured it will run for many years. After talking to the dealership to resolve the issue and still having that car sitting in the driveway 9 months later, you would not expect that when you post to a forum of mechanics to find some solution, that the president of GM would post and say it's your fault for buying a "used car" from GM, rather than their newest model, and that you are debasing the fine GM name , nor have them attack the production of volkswagon or toyota because you considered other models.

Darius has been eager to help in his reply.There is that.I cant continue this post, as I have to run to work.It's a full day of clients today.

Seana

_________________________
Seana Richmond
Certified Electrologist.
Electrolysis By Seana
http://electrolysisbyseana.com

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#123145 - 12/02/16 01:14 AM Re: Apilus Platinum Issue? [Re: Iluv2zap]
dfahey Offline

Top 10 Contributor

Registered: 10/27/03
Posts: 9611
Loc: Columbus, Ohio
Thanks for your input, Seana. Good to know.


Two questions for you:

I think Dectro calibrates their epilators in relation to their Pro-Tec probes. A ballet gold or Laurier IBP may cause a puff of smoke - you may may need less current or more current. Keep that variable in mind. What probes were you using?

Lastly, may I exclude one word in the subject of this thread? May I delete the word " Craptacular"?
_________________________
Dee Fahey, R.N., C.T.
Licensed by the State Medical Board of Ohio for Nursing license and Cosmetic Therapy/Electrolysis license
_____________________
ELECTROLYSIS FAQ'S:

British Institute & Association of Electrolysis

http://www.electrolysis.co.uk/?page_id=16

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#123146 - 12/02/16 08:28 AM Re: Apilus Platinum Issue? [Re: Iluv2zap]
James W. Walker VII Offline

Top 10 Contributor

Registered: 06/03/02
Posts: 8050
Loc: Buffalo NY, & Traveling the US...
All I can say is, WoW.

For what ever little it is worth, allow me to say that I have had Apilus flagship products as far back as the SM-500 and have always found customer service and warranty service to be exceptional. It was always my way to have two machines at a time, and the only thing I can say that would compare to your experience is that when I had two Platinums, I sold one, which I had never had a problem with, and the person who bought it started having problems with it, but the company honored their warranty and even eventually swapped out the machine and later gave credit towards the purchase of an Xcell to that person. The only other issue I ever had of a mechanical type was one travel machine had a thermal coil for the printer break free (rough handling by the airlines no doubt, as they would no longer allow it to be carried on the plane because it had a perceived to be dangerous radio transmitter on it) and Dectro fixed that.

Having said that, I have also had a collection of Instantron machines and have NEVER had to service them at all. I have even had them checked out to see if they needed service, and other than replacing some wire, or strengthening a solder point or two, no service need was ever found. Of course, there is less that could go wrong on an Instantron. That's like comparing a Volvo to a Lexus. One tends to give you more reliability, the other more automatic features that can break down... but some will ask, "Do you really need automatic retractable side mirrors?" Well, if my ex-wife is driving down your street and you are parked on the street, yes, you will appreciate not needing to pay to replace your mirrors after she knocks them off from driving too close to your car as she passes by. Trust me, on that one. wink

I can honestly say that the worst service I ever got was from Silhouet-Tone. In the end, I started sending my S-T's to Texas Electrolysis for Myran Heimlich to fix, since their service team was more responsive, and if I was going to pay for something that should have been a warranty issue anyway, why not pay someone who is nice to me. smile

Once I sold my last VMC, I can say that the service experience is the main reason I would pause before ever buying another new Silhouet-Tone. I don't have that reservation with Dectro/Apilus, Instantron, or The United Fischer/Hinkel company. While I have worked with Clarablend products, I don't recall ever owning one for any significant period of time, so I won't comment on them.
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#123147 - 12/02/16 10:07 AM Re: Apilus Platinum Issue? [Re: Iluv2zap]
Iluv2zap Offline
Top 10 Contributor

Registered: 11/19/14
Posts: 1155
Dee, we use all protec probes, mostly IBL and have since febuary, and if you want to change the word, go for it.We've discussed Dectro's products here dozens of times before especially when problems have occurred with themI dont care. Actually dectro themselves have recommended te IBL over the ISotherm probes in the past ( yes, I know the differences) .

James, I share your positive experience in the past with Dectro, however it hasnt been the case this time.Now every company can have a bad machine.Seriously! Even a bad model.On friday I had been talking to Eric at Dectro and let him know I was looking for a machine, however I was holding off until Veronicas issues were resolved and I wouldnt be looking at a platinum for that reason. I had every faith Dectro could turn what had been a poor experience into what it should have been and in fact had already spoken to eric and the technician from Quebec city in an effort to resolve the problem in recent weeks. And it's entirely possible, the technical issue isnt even their fault! It could well be with power in the building which is why we went down the ups and medical power cord route to solve it, and remembering the power inconsistency issues werent problematic until we changed offices . However the few things relayed to me by longstanding members here about the presidents message, well, I'm not happy. At all. We discuss technical issues here all the time. This isnt a marketing affront to any manufacturer. We've discussed problems with sil tones, with clareblends, just about every manufacturer out there. Hell I know for a fact that Dectro has been invited by comment before on power inconsistency issues on this board, about the platinum in the past and failed to do so.That message has put an extremely sour taste in my mouth.This is in no way a kick at their marketing,I discussed a problem with an epilator, as I've done dozens of times on varying epilators here before.

When I asked on EI if people could have any epilator, which would they buy, I got a lot of varying answers, as expected. Clear leaders were the Instantron Spectrum K and the Clareblend Elegance plus, and a bunch of Dectro votes.I could literally own the Instantron AND the clareblend and have enough money left over for a OPMI microscope, for what an Xcell costs.

I'm holding off on any decisions regarding purchases until my employers machine is back. I want to see it functional. Then I will re-evaluate the experience.Right now I have a little too much personal emotion involved to be making smart business decisions.

Seana
_________________________
Seana Richmond
Certified Electrologist.
Electrolysis By Seana
http://electrolysisbyseana.com

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