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#123057 - 11/18/16 11:20 AM Apilus Platinum Issue?
Iluv2zap Offline
Top 10 Contributor

Registered: 11/19/14
Posts: 1150
I need your help dear readers of hairtell.

Back in March, my boss and I made a day trip to Montreal. It was investment in the future of the clinic time, and we had an ambitious schedule, hoping to check out both some Apilus and Silouette Tone epilators, some saddle seats , and various other needs for our clinic.

We spent most of our day in Montreal at Dectro, comparing side by side the Apilus platinum Pure and the Apilus XCell. At the end of the day we ended up returning to Ottawa with a Platinum Pure in the trunk.Now to be fair, it was on MY recommendation that we went looking at a Platinum Pure in the first place.I had been lead to believe by my experience with my own Apilus SM-500 as well as the discussions here, that it was a superior machine that would serve us for a lot of years.If I could go back in time however, I would take back that recommendation.

Immediately we began to see problems. The epilator seemed to have LOTS of power, but more concerning, we were experiencing problems with current feedback ( what we think may have been DC current). Before even touching the pedal, we could feel discomfort as we inserted a probe into my arm. It seemed okay when my boss worked on my arm, but was painful to work on myself. Worse, it was leaving black scorch marks on my boss's leg.

We called up Dectro and explained our problem. We also explained that the epilator didnt do it at all when my matching sm-500 pedal was used. Now, my pedal is old, but works well, however its possible the grounding shield in the wire is broken. Dectro send us a replacement pedal. The issue seemed somewhat better, but still present.We managed to determine that the feedback current we were feeling, was occurring when we touched the metal grounded ring on the pedal at the same time we inserted the probe. I was a minorish annoyance, but , it wasnt working correctly, however we got by from march until july with this epilator . It seemed to have very strong current. Rarely did we raise the current in synchro above 3 or 4 on the thickest of hairs.

At the start of july, we moved into new offices.2 treatment rooms, and we had the Apilus and the silouette tone VMC working side by side in our 2 treatment rooms. The apilus lived in our largest room.I learned to use the VMC. I am delighted to say, never once has the VMC ever failed.

Just before we moved, the Apilus decided not to make current anymore. We narrowed this down by replacing the probe-holder, which resolved the issue, until we moved into our new offices.

Shortly after moving into our offices, I started to periodically experience inconsistent current with the Platinum. It just didnt FEEL right, accurate imsertions and high power, and one time it might deliver the entire current, or it may give out next to nothing. WE changed probe holders again, but it had no effect. Worse the issue seemed intermittent.We never knew when the problem was occurring, and when it was not.

There's lots more to say in this tale, but as I'm running between home and office this will be a several part post.

Seana
_________________________
Seana Richmond
Certified Electrologist.
Electrolysis By Seana
http://electrolysisbyseana.com

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#123058 - 11/18/16 12:01 PM Re: Apilus Platinum Issue? [Re: Iluv2zap]
Iluv2zap Offline
Top 10 Contributor

Registered: 11/19/14
Posts: 1150
ok, part II.
As mentioned, we seemed to have power consistency problems. We also had some feedback current through the pedal, but working with shoes on corrected this issue. One morning when working on a client the Apilus stopped being able to epilate hairs. same settings as I had used on the same client multiple times. multiple pulses of synchro 4 5 and 6 would not release a cheek hair. Changing channels, or changing probe holders had no effect on the issue. We contacted Dectro as the unit was under warranty. It then cost over $300 for insured shipping to montreal . They had the machine for a few days, couldnt find the problem, shipped it to quebec city, who replaced the pedal, and shipped it back to us saying they could not find the problem.

The very next morning, we again got no current from the Apilus. We contacted Dectro again, and they agreed to replace the unit with one from the Dectro School.

All things being equal, this should be the end of the story right? I wish it was so.

So the first thing we notice about the "new" platinum pure is it isnt as strong as the first one. Energy is at least 1-2 settings lower in power than what we experienced with the first machine. Within a day, the intermittent problem we were seeing
before the machine was exchanged, was back. My boss in fact didnt believe it was so, convincing herself ( and me) that it had to be some issue like moisture in the follicle, insertion depth, something other than a problem with the epilator.

Except, that over time, this issue has haunted us. It seems to work fine on occasion, at other times, complete crap. Teesting on my own arm detected a varience from 0 to full power , sometimes it was clear NO ENERGY had been dispersed from the probe, other times, it seemed fine and consistent.

We began to suspect the problem could be not with the platinum pure but with the power in our office.However if this were the case, we would expect the VMC to also malfunction, but, it's been fine, solid as a rock, and quicklybecoming my preferred epilator for this reason.

Stay tuned, part 3 is on it's way!
_________________________
Seana Richmond
Certified Electrologist.
Electrolysis By Seana
http://electrolysisbyseana.com

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#123061 - 11/18/16 11:02 PM Re: Apilus Platinum Issue? [Re: Iluv2zap]
fenix Offline
Top 10 Contributor

Registered: 03/17/12
Posts: 469
I'm very surprised! If Dectoro headquarters can't solve the problem for you, then God help you. This is the first time I'm hearing of quality issues with Dectro especially the Platinum line. If you have the ability to test out the new Silhouet-Tone Evolution 5D, it supposed to be competition to Platinum and Xcel.

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#123062 - 11/18/16 11:08 PM Re: Apilus Platinum Issue? [Re: Iluv2zap]
EmancipatedElect Offline
Major Contributor

Registered: 07/21/14
Posts: 146
Loc: Rochester, NY
As I've posted in EI, I haven't taken apart my Apilus machine yet, but given the sound mine used to make before I put it on a line conditioning UPS and the symptoms other people have had tracing back to power/circuitry, I suspect Dectro are using cheap power supplies and that is the cause of the issue.

I haven't heard from anyone yet that has their machine on a line conditioning UPS that developed power issues and/or circuit failures. The VMC could just be using a better quality power supply that is correcting the issue before it gets to the circuits.
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Emancipated Electrolysis LLC
Rochester, NY

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#123063 - 11/19/16 12:04 AM Re: Apilus Platinum Issue? [Re: Iluv2zap]
Iluv2zap Offline
Top 10 Contributor

Registered: 11/19/14
Posts: 1150
Well, as I said there is more to the story.
I've been in office and on the go all day, so right now just getting back to the rest.
We did get a UPS, at my urging my boss picked one up at the local best buy. She did not however, get what I would have suggested. You see I did network support for 25 years. I know how UPS's work, why they work the way they do. There are good UPS's and poor ones.
I would classify what arrived in my office as too small, and of unknown power conditioning abilities. A basic battery backup that could handle a scant 600 VA ( about 350 watts more or less) and no mentio of the power conditioning, though it does list surge protection. A good quality UPS should provide a constant current in a sine wave pattern. Less expensive ones will produce perhaps a constant current but not in a sine wave pattern. More sensative electronics can be sensative to this modified wave form.IT can be concluded that a epilator made to medical specifications might be sensative to irregular current.

So, first time I worked with the Apilus after the UPS arrived I started to have problems.I at first realized the machine was on the surge only side of the plugs, and movced it to the battery backup side. Still the same symptoms we have at this point seen for months. Poorer and poorer eneergy. But we also started to realize we were correct about the un-even power in our largest treatment room.The whole time we re working the UPS can be heard going "CLIKC>CLICK" quite loudly. Throughout the treatment sessions, over and over.Something seems to be tripping the automatic circuit breaker in the UPS.
After having trouble I informed my boss ( who at this point was on maternity leave) and she was certain it was working properly. She tested it on her husband, and just like it has consistently it worked to remove his hair. No dropped power.AShe had movcved the machine to our other treatment room, and the UPS, does not trigger the circuit breaker in that room.

We were away for a few days at convention so when we arrived home we tried to use the machine, but it failed yet again. We called up Dectro this week, and they supplied us with replacement power cord , that is medical grade and insulated, at the suggestion of another electrologist from california.Apparently they have seen quite a few platinum pure consistency issues down that way and replacing the cord with the better made one corrected it. Unfortunately, having tried this new cord, both on the UPS and directly in the wall, the machine is operating identically, that is to say, it is failing to produce current.This afternoon I delivered 18 ppulses of synchro -6 arm setting ( 474EL) to a single follicle at varying depth. That hair, did not release.

We've replaced the probe holder. We've replaced the pedal. Weve replaced the power cord itself. We have replaced the whole machine.How is it possible that we have the same issue we starrted with?

I messages with my boss, we've determined short of picking the thing up and bringing it to her house to test it there, there is nothing further we can do.I could have the boss invest $200 in a better quality UPS with sine wave output, but , somehow I dont think it could correct the problem.

Unlike Emancipated however, I AM hearing about power level issues from many owners of the Platinum Pure. After talking it over today, I think we both feel the machine needs to be serviced or replaced by dectro.

What I'm wondering however, is if owners of Xcell epilators are experienceing this kind of issue? I havent heard anyone say that has been an issue.


Gosh it's frustrating.



_________________________
Seana Richmond
Certified Electrologist.
Electrolysis By Seana
http://electrolysisbyseana.com

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#123064 - 11/19/16 05:26 AM Re: Apilus Platinum Issue? [Re: fenix]
beate_r Offline

Top 10 Contributor

Registered: 07/25/05
Posts: 894
Loc: Hattersheim, Germany
Originally Posted By fenix
I'm very surprised! If Dectoro headquarters can't solve the problem for you, then God help you. This is the first time I'm hearing of quality issues with Dectro especially the Platinum line.


It should have been the 2nd time. My first pure also has quality issues. The motherboard died during the warranty time. It was replaced by a motherboard of the "large" Platinum. The distributor needed 3 weeks for the repair, and the could not deliver a replacement device for that time !!!!

If i did not have the old Junior i would have been totally lost. Now it is reliable most of the time, but sometimes it also seems flakey. Notably the relais switching the output seems to have contact problems, and then it is necessary to switch it back and forth several times.

As nice and powerful the machine is, the manufactoring quality and the robustness of my old Junior is way better.

BTW: a member of this board bought a used Apilus Cleo Blend in order to learn electrolysis (from me). After a few months the device was dead; no signal at the output. It looks as if the output stage had died.

And the Xcels? You pay for additional features no one actually needs...
_________________________
Beate Ritzert

Elektroepilation Dr. Beate Ritzert
http://epi.ritzert.net/en/

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#123065 - 11/19/16 05:34 AM Re: Apilus Platinum Issue? [Re: Iluv2zap]
beate_r Offline

Top 10 Contributor

Registered: 07/25/05
Posts: 894
Loc: Hattersheim, Germany
Seana: with Your experiences i would invest in an Instantron Elite Spectrum or Spectrum K). Maybe trying to get a device for testing.

The newer Spectrums with a minimum time of 0.1 secs are quite usable (but i would miss a finer time resolution instead of just 0.1, 0.2 and 0.3 secs). Aside of this drawback it nearly reaches the Platinum in power vs pain. The machine is clearly better than my Junior.
_________________________
Beate Ritzert

Elektroepilation Dr. Beate Ritzert
http://epi.ritzert.net/en/

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#123066 - 11/19/16 01:57 PM Re: Apilus Platinum Issue? [Re: Iluv2zap]
EmancipatedElect Offline
Major Contributor

Registered: 07/21/14
Posts: 146
Loc: Rochester, NY
Originally Posted By Iluv2zap
We've replaced the probe holder. We've replaced the pedal. Weve replaced the power cord itself. We have replaced the whole machine.How is it possible that we have the same issue we starrted with?


The capacitors or circuits could have been damaged due to power fluctuations. Back in my computer repair days, I saw it very frequently. Undervolting is more problematic than overvolting since the fuse won't protect against an undervolt, but the undervolt can still damage the circuit... and if you're getting a lot of clicking on the UPS, that is it switching off the input power, indicating there's a problem with it.

Quote:

Unlike Emancipated however, I AM hearing about power level issues from many owners of the Platinum Pure. After talking it over today, I think we both feel the machine needs to be serviced or replaced by dectro.


To clarify, I've heard LOTS of power issues with the platinum, just none from people using the platinum on a line conditioning UPS.

For the cost of one of these machines, the power supply in them should be doing conditioning for us anyway.

Quote:

What I'm wondering however, is if owners of Xcell epilators are experienceing this kind of issue? I havent heard anyone say that has been an issue.


I've heard of the same issues with the Xcell, again, with none of them using a line conditioning UPS.


_________________________
Emancipated Electrolysis LLC
Rochester, NY

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#123067 - 11/19/16 02:18 PM Re: Apilus Platinum Issue? [Re: Iluv2zap]
Iluv2zap Offline
Top 10 Contributor

Registered: 11/19/14
Posts: 1150
well my boss made the smart decision to return the unit. I hope we have nt any issues doing that, but IO agree with the decision. I'm still looking at a machine for me, and the spectrum eleite and the vmc are frontrunners at this time I think. I cant justify 11000 dollars for a machine I think will flake out on me
_________________________
Seana Richmond
Certified Electrologist.
Electrolysis By Seana
http://electrolysisbyseana.com

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#123068 - 11/19/16 03:07 PM Re: Apilus Platinum Issue? [Re: Iluv2zap]
Iluv2zap Offline
Top 10 Contributor

Registered: 11/19/14
Posts: 1150
Beate do you know the approximate price for the spectrum elite?
_________________________
Seana Richmond
Certified Electrologist.
Electrolysis By Seana
http://electrolysisbyseana.com

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#123069 - 11/19/16 03:36 PM Re: Apilus Platinum Issue? [Re: Iluv2zap]
dfahey Offline

Top 10 Contributor

Registered: 10/27/03
Posts: 9611
Loc: Columbus, Ohio
I guess I have been lucky? I have been using the XCell Pro since April 28, 2014. I use it heavily and I have had no power issues. I did have one issue though. When I attempted to load the updated new version from the USB key, the computer would not take it. My son, who is a software engineer, fiddled with it and read some codes that appeared on the screen and said there was a software bug. So, I had to send it to California and it was easily and quickly fixed and I haven't had any problems with it since. What I don't like is the fact that for all the trouble and risk to ship it, the cost was $300 to California and $175 to return it. Spending almost $500 is unacceptable for something that was not my fault and I hope not to do that again!

Again, I am having no problems with the current output or anything else.

Two other comments: I like all the bells and whistles on the Xcell, especially the management system. I like how I have control of the most minute adjustment of intensity and timing. I like the different modalities and the fact that I can CHOOSE which of the four thermolysis or five blend modalities is best for the unique client situations we find ourselves doing. People say it is comfortable for the most part (there are some that freak out even if the current is practically at zero).

I have used the Evolution HD 5. There is no comparison to the Pure or Xcell. Two different epilators completely - not even close! I still own the Sil-Tone VMC and it is a fantastic unit, but if it breaks, it cant be repaired anymore. They dont make the VMC anymore. If Sil-Tone had kept the guts of the VMC and added the large touch screen feature and a management system option AND a printer like Dectro did, that would be competition now! To me, the Xcell Pro is worth every penny because it is what I expect and I LIKE all those features!

I'm not an electrical engineer like you ladies, so I could barely understand what you were saying, but what I take away from this thread is that Dectro may be using inferior electronic components? I really think if that is the case and people have to return ship the epilator back to Dectro, then Dectro should PAY for the shipping both ways.

Seana, one thought for you on that arm hair - is it possible that the energy you were using was too high and the hair stick was being melted inside the follicle? For sure, you wont get good releases if this was happening. Synchro at 474el may be okay - I don't know what the hair structure looks like or the probe you were using.



_________________________
Dee Fahey, R.N., C.T.
Licensed by the State Medical Board of Ohio for Nursing license and Cosmetic Therapy/Electrolysis license
_____________________
ELECTROLYSIS FAQ'S:

British Institute & Association of Electrolysis

http://www.electrolysis.co.uk/?page_id=16

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#123070 - 11/19/16 03:57 PM Re: Apilus Platinum Issue? [Re: Iluv2zap]
dfahey Offline

Top 10 Contributor

Registered: 10/27/03
Posts: 9611
Loc: Columbus, Ohio
I have talked to my colleague here in Columbus, who I swear is working 24 hours a day. She has had an Apilus Platinum Pure since 2010 or 2011? Never had to send it back. Never had any problem what-so-ever. My colleague in Israel called me last week and she did have problems with her motherboard a couple years ago. All is fine now. My colleague in Kentucky had motherboard problems - fixed and she is happily working away without difficulty. My colleague in New York has used a Platinum since 2006 or 2008? - no problem. My colleague in Colorado (owed since 2014) had motherboard difficulties, had it fixed and seems to be zapping away just fine.

So, there have been issues with some of the zapperina's I know and no issues with other zapperina's. I don't know why? Dectro is very innovative and they pioneer forth with new ideas. Because they take the risk, they are like any other company looking for better ways to serve us. It's not always smooth sailing for new products. It happens with cars, cell phones, medicines. We know everything about aspirin, but we don't always know the in's and out's with the new medicine for pain until we use it. Cars are recalled all the time for airbag, brake, acceleration issues. So it goes with epilators that go beyond basic. My gripe is paying for expensive shipping for something I didn't cause.

If you want a basic, solid, no frills, comfortable, nicely priced epilator - get Instantron's Elite Spectrum. Call Skip at 1-800-886-6141. If you want to go beyond that and be a pioneer with a the Dectro pioneers, then go with Dectro.
_________________________
Dee Fahey, R.N., C.T.
Licensed by the State Medical Board of Ohio for Nursing license and Cosmetic Therapy/Electrolysis license
_____________________
ELECTROLYSIS FAQ'S:

British Institute & Association of Electrolysis

http://www.electrolysis.co.uk/?page_id=16

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#123072 - 11/19/16 04:23 PM Re: Apilus Platinum Issue? [Re: Iluv2zap]
Iluv2zap Offline
Top 10 Contributor

Registered: 11/19/14
Posts: 1150
I'm looking at the spectrum elite. Unfortunately as part of the cost I also have to consider the rather grotesque exchange rate that currently exists between US and Canadian dollars. That $3000 US is likely to inflate to $5000 or more in Canadian.

I've always been a strong supporter and user of apilus products, but this experience with the platinum pure's from hell has made me more than a little gunshy on pulling the trigger on another Dectro product. They've been good as a company but my boss too had to pay some extortionate amount for insured shipping, and now, we're looking at doing that again. Frankly, if we had to shut down for a morning and drive up, it'd be 10 times cheaper. All in all however I feel badly about having recommended the platinum back in March given it has been a complete headache from the beginning.

I was looking at investing in an epilator this year. I had considered getting an X-Cell as I thought I would use it for a long time. There's a local shop I can try the 5HD at but I havent heard any experiences, good or bad.

When my boss returns from Maternity leave we are going to need another machine. I still have my SM-500 of course, but I only use it for blend work, which is less than 5% of what I do.
_________________________
Seana Richmond
Certified Electrologist.
Electrolysis By Seana
http://electrolysisbyseana.com

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#123073 - 11/19/16 05:30 PM Re: Apilus Platinum Issue? [Re: Iluv2zap]
beate_r Offline

Top 10 Contributor

Registered: 07/25/05
Posts: 894
Loc: Hattersheim, Germany
The SM-500 has already Multiplex, hasn't it?
_________________________
Beate Ritzert

Elektroepilation Dr. Beate Ritzert
http://epi.ritzert.net/en/

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#123074 - 11/19/16 06:10 PM Re: Apilus Platinum Issue? [Re: Iluv2zap]
Iluv2zap Offline
Top 10 Contributor

Registered: 11/19/14
Posts: 1150
It does but the timing on the presets is really slow. You can modify them of course but it's inconvenient to do so on every treatment or to remember custom treatment parameters and inpo get ut them all the time. That and many of my clients have discomfort issues when I try and use it for thermolysis. That, and if I were to use it more regularly new probeholders would probably be a good idea.

I'm used to insert , a couple quick taps of the pedal and pull the hair, and 5 seconds to get a thermolysis pulse is rediculous.
_________________________
Seana Richmond
Certified Electrologist.
Electrolysis By Seana
http://electrolysisbyseana.com

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#123075 - 11/19/16 11:42 PM Re: Apilus Platinum Issue? [Re: Iluv2zap]
fenix Offline
Top 10 Contributor

Registered: 03/17/12
Posts: 469
The Platinum model is not that new in the line. So Dectro had many years to fix the issues in quality and construction if so many are reporting similar problems. They're the most expensive epilators in the industry so it's surprising that they would even have issues with their component quality. It's more forgiving if a company absorbs the cost of shipments and fixing.

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#123076 - 11/20/16 02:27 PM Re: Apilus Platinum Issue? [Re: Iluv2zap]
TheFlyingProbe Offline
Major Contributor

Registered: 11/18/16
Posts: 63
I highly recommend the Instantron Elite Spectrum as an alternative to the Apilus line. Not only is the ES less expensive, it is very well built. I am not aware of any chronic issues with the Instantron.

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#123078 - 11/20/16 05:29 PM Re: Apilus Platinum Issue? [Re: Iluv2zap]
beate_r Offline

Top 10 Contributor

Registered: 07/25/05
Posts: 894
Loc: Hattersheim, Germany
Originally Posted By Iluv2zap
Beate do you know the approximate price for the spectrum elite?


I have a rough idea on the German price - but that obviously won't help You much. It is, however, significantly cheaper than the Pure, more in the price range of the Apilus Junior or maybe Senior. (And i would have trouble buying one - the German distributor suggested me to buy a 2nd Apilus instead..)

Maybe You contact Skip Mahler, the owner of Instantron if there is a distributor in Your country.

BTW: there is a new Instantron device, the spectrum K. It is said to be more powerful than the spectrum. It would be interesting to know where the improvements are. Anyway, as long as You do not need a builtin timer (like i do because my rate is on a per minute base) the Elite Spectrum is a really useful device.

BTW: during the last months my Machine worked pretty reliably. I had to replace one probe holder, however a while ago.
_________________________
Beate Ritzert

Elektroepilation Dr. Beate Ritzert
http://epi.ritzert.net/en/

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#123079 - 11/20/16 11:20 PM Re: Apilus Platinum Issue? [Re: Iluv2zap]
Iluv2zap Offline
Top 10 Contributor

Registered: 11/19/14
Posts: 1150
The Instantron spectrum k looks to be about 3200 US.I'll wait for a bit to see if the exchange rate changes but that is probably doable.

In the meantime the Apilus is headed back to dectro for the second time. I think my boss is set on disposing of it when it comes back.I completely understand, I'm pretty fed up too.
_________________________
Seana Richmond
Certified Electrologist.
Electrolysis By Seana
http://electrolysisbyseana.com

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#123083 - 11/21/16 01:30 PM Re: Apilus Platinum Issue? [Re: Iluv2zap]
yb Offline

Top 10 Contributor

Registered: 02/03/03
Posts: 399
Loc: New York, NY
I hear about this problem with the Apilus Platinum quite regularly. Dectro should do more to isolate the problem with their machines, or come clear if they've already done so. What they rather seem to be doing is denying that the problem exists, pretending that you are the only one having issues, and selling you expensive repairs, like motherboard replacements, that do absolutely nothing to fix the problem.
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NYC Electrology

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#123086 - 11/21/16 09:51 PM Re: Apilus Platinum Issue? [Re: Iluv2zap]
Iluv2zap Offline
Top 10 Contributor

Registered: 11/19/14
Posts: 1150
Well it looks like I have some decisions to make.

I am in the market for the best epilator money can buy. What is everyone's hands down rock solid cant fail epilator of choice. I really want to know.

_________________________
Seana Richmond
Certified Electrologist.
Electrolysis By Seana
http://electrolysisbyseana.com

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#123087 - 11/21/16 10:26 PM Re: Apilus Platinum Issue? [Re: Iluv2zap]
TheFlyingProbe Offline
Major Contributor

Registered: 11/18/16
Posts: 63
Elite Spectrum model K

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#123088 - 11/22/16 01:20 AM Re: Apilus Platinum Issue? [Re: Iluv2zap]
Iluv2zap Offline
Top 10 Contributor

Registered: 11/19/14
Posts: 1150
Ok, but , why?
_________________________
Seana Richmond
Certified Electrologist.
Electrolysis By Seana
http://electrolysisbyseana.com

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#123089 - 11/22/16 02:06 PM Re: Apilus Platinum Issue? [Re: Iluv2zap]
TheFlyingProbe Offline
Major Contributor

Registered: 11/18/16
Posts: 63
1. ES is a high power epilator (Model K)
2. No known chronic issues
3. Blended currents available
4. Flash and micro-flash (hundredths of a second)
5. Air desensitizer (optional)
6. Reasonable price
7. Up to 3 pulses can be programmed into machine
8. Accessory tester on front panel - no more guesswork

Note: the ES does NOT have presets for various body areas and
hair types. Any experienced electrologist can easily
adapt to it.

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#123092 - 11/23/16 07:47 AM Re: Apilus Platinum Issue? [Re: Iluv2zap]
beate_r Offline

Top 10 Contributor

Registered: 07/25/05
Posts: 894
Loc: Hattersheim, Germany
To me one of the most important questions: which timings are available between 0.1 and 0.3 secs? Steps of 1/10th secs, like the older Spectrum, steps of 1/100th secs or something else?
The latter would give You a much better flexibility to adapt between sensation and healing. (I have been in discussion with Skip on that...)
_________________________
Beate Ritzert

Elektroepilation Dr. Beate Ritzert
http://epi.ritzert.net/en/

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#123095 - 11/23/16 06:46 PM Re: Apilus Platinum Issue? [Re: Iluv2zap]
TheFlyingProbe Offline
Major Contributor

Registered: 11/18/16
Posts: 63
I am planning to purchase an Elite Spectrum model k in December. Is this just an idea at this point or a definite?

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#123096 - 11/23/16 06:58 PM Re: Apilus Platinum Issue! [Re: Iluv2zap]
beate_r Offline

Top 10 Contributor

Registered: 07/25/05
Posts: 894
Loc: Hattersheim, Germany
No, i do not plan any purchase. But i simply want to know.
_________________________
Beate Ritzert

Elektroepilation Dr. Beate Ritzert
http://epi.ritzert.net/en/

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#123097 - 11/23/16 08:05 PM Re: Apilus Platinum Issue? [Re: beate_r]
fenix Offline
Top 10 Contributor

Registered: 03/17/12
Posts: 469
Originally Posted By beate_r
To me one of the most important questions: which timings are available between 0.1 and 0.3 secs? Steps of 1/10th secs, like the older Spectrum, steps of 1/100th secs or something else?
The latter would give You a much better flexibility to adapt between sensation and healing. (I have been in discussion with Skip on that...)


What about heating patterns? Are thermolysis units producing effective heating patterns to cover sufficient tissue in the follicles? Is the industry too focused on painless sensations and rapid healing at expense of poor heating patters that don't destroy follicles in least possible clearances?

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#123098 - 11/23/16 11:27 PM Re: Apilus Platinum Issue? [Re: Iluv2zap]
Iluv2zap Offline
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Registered: 11/19/14
Posts: 1150
That's easy fenix, the heating patterns are dictated by the timings.
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Electrolysis By Seana
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#123099 - 11/24/16 11:55 AM Re: Apilus Platinum Issue? [Re: Iluv2zap]
TheFlyingProbe Offline
Major Contributor

Registered: 11/18/16
Posts: 63
I will re-phrase my post. Is upgrading the timing to shorter increments just an idea at this point or will this feature be implemented into new machines?

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#123100 - 11/25/16 05:39 AM Re: Apilus Platinum Issue? [Re: Iluv2zap]
beate_r Offline

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Registered: 07/25/05
Posts: 894
Loc: Hattersheim, Germany
I had that discussion with Skip when he was developing the K. Therefore i would like to know if it has been implemented or not.

As to the heating pattern: the spectrum has a regulated output. It delivers a constant current if the electrical resistance changes which will happen during the destruction of the tissue.

The Apilus uses a simple voltage source, meaning that its power will probably reduce during the process (the resistance is to be expected to reduce during the treatment, hence the current and in consequence the power delivered from the epilator will reduce accordingly ).

Painwise the spectrum and the pure are on nearly the same level.
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#123102 - 11/25/16 08:49 PM Re: Apilus Platinum Issue? [Re: Iluv2zap]
fenix Offline
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Would you guess why Dectro wouldn't implement constant current regulation in their epilators? Is there a disadvantage to it?

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#123112 - 11/26/16 01:55 PM Re: Apilus Platinum Issue? [Re: Iluv2zap]
TheFlyingProbe Offline
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Registered: 11/18/16
Posts: 63
More than likely, it lowers manufacturing costs to leave it out.

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#123127 - 11/30/16 08:48 AM Re: Apilus Platinum Issue? [Re: Iluv2zap]
beate_r Offline

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There has been a long statement by Apilus. Why has it been removed?
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#123128 - 11/30/16 10:27 AM Re: Apilus Platinum Issue? [Re: Iluv2zap]
Iluv2zap Offline
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Registered: 11/19/14
Posts: 1150
in this thread? I know I had email from Dectro yesterday, Dee?
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#123129 - 11/30/16 10:35 AM Re: Apilus Platinum Issue? [Re: Iluv2zap]
beate_r Offline

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Registered: 07/25/05
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Yes, in this thread. I read it after midnight (German time zone).

It mostly looked like some kind of open letter to Your problem, adressing You directly, and itappeared (to me!) pretty negative about the two competitioners mentioned here.
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#123130 - 11/30/16 11:33 AM Re: Apilus Platinum Issue? [Re: Iluv2zap]
Laurier Offline
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Loc: Upstate New York
I read it also...
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#123131 - 11/30/16 11:36 AM Re: Apilus Platinum Issue? [Re: Iluv2zap]
Laurier Offline
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Loc: Upstate New York
It was Dectro's president defending their product/service. I find it odd that it disappeared.
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#123132 - 11/30/16 11:47 AM Re: Apilus Platinum Issue? [Re: Iluv2zap]
Iluv2zap Offline
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Registered: 11/19/14
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Id like to have read what was written.


On the other hand, I also got an email from the instructor at Dectro's school yesterday. And the only peoplewho could possbly remove a post are Dee and Andrea, and I kinda trust both their judgement.Maybe I dont want to know.
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#123133 - 11/30/16 04:33 PM Re: Apilus Platinum Issue? [Re: Iluv2zap]
Dectro Offline
Equipment Manufacturer
Contributor

Registered: 02/03/11
Posts: 12
Loc: Canada
Dear Ms Richmond,

I’m truly sorry to hear that you have experienced problems with your Apilus device. Dectro International is the largest manufacturer of electrolysis equipment with thousandths of units working perfectly worldwide and delivering millions of treatments every year. The Platinum is manufactured using an medical grade electronic components that meet the highest standards of the industry.

This being said, Apilus stands for quality, stability and performance for almost 40 years now and when technical problems arise, we strive to do our best in assisting our customers. I took your matter in my hands as the device is now in route to reach our head office in Quebec City. This device will be tested once again by our technical engineers and also one of our experienced Electrologist trainers will actually work with the device for several days. A complete report will then be provided to your boss. If during this process, you have any questions, please contact me directly by e-mail or by phone at the Dectro Head office, as we don't monitor this forum very frequently and as it's not the most efficient way of getting customer support.

I look forward to speaking with you.

Dario Zujo
Dectro International
Customer Satisfaction Department
Quebec Head Office
dzujo@dectro.com
1 800 463-5566
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Dectro International
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#123134 - 11/30/16 07:03 PM Re: Apilus Platinum Issue? [Re: Laurier]
beate_r Offline

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Loc: Hattersheim, Germany
Originally Posted By Laurier
It was Dectro's president defending their product/service. I find it odd that it disappeared.


And that it does reappear only to a very small degree.

As an owner of 3 Apilus machines i must say, i really did not like what i read.

Therefore i can actually understand the motivation of deleting it, but a forum is a public place, and it is the word speaken out that counts. Speakers on the forum romanum 2000 years ago in Rome or on Speaker's Corner in London could respectively can not post out loudly and then silently take back everything without even an excuse.
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#123135 - 11/30/16 08:07 PM Re: Apilus Platinum Issue? [Re: Iluv2zap]
fenix Offline
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Registered: 03/17/12
Posts: 469
I thought I had problems with my browser cookies not working right when that long post by Dectro President disappeared. Their polished marketing team must have felt the president was too passionate in his defense. smile

Let's all hope Seana gets a quick resolution to her epliator problem and can continue to help her clients.

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#123136 - 11/30/16 09:35 PM Re: Apilus Platinum Issue? [Re: Iluv2zap]
Iluv2zap Offline
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Registered: 11/19/14
Posts: 1150
I've had a couple people fill me in on some of the dirty details. If it's as bad as all that I hope never to read it.




Seana
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#123137 - 12/01/16 12:02 AM Re: Apilus Platinum Issue? [Re: Iluv2zap]
dfahey Offline

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Registered: 10/27/03
Posts: 9611
Loc: Columbus, Ohio
I'd like to read it, too. I'm going to check some things and will get back to you.
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Licensed by the State Medical Board of Ohio for Nursing license and Cosmetic Therapy/Electrolysis license
_____________________
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#123138 - 12/01/16 12:08 AM Re: Apilus Platinum Issue ? [Re: Iluv2zap]
dfahey Offline

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Registered: 10/27/03
Posts: 9611
Loc: Columbus, Ohio
The person that wrote it must have deleted it. May have had second thoughts? There is a certain amount of time (hours) that one can delete their own post.

I don't see it in the administrative section. If something is deleted, that is where it goes for future reference, if needed. We don't like to delete here, but occasionally, it is appropriate.

_________________________
Dee Fahey, R.N., C.T.
Licensed by the State Medical Board of Ohio for Nursing license and Cosmetic Therapy/Electrolysis license
_____________________
ELECTROLYSIS FAQ'S:

British Institute & Association of Electrolysis

http://www.electrolysis.co.uk/?page_id=16

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#123139 - 12/01/16 12:34 AM Re: Apilus Platinum Issue? [Re: fenix]
dfahey Offline

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Registered: 10/27/03
Posts: 9611
Loc: Columbus, Ohio
Originally Posted By fenix


Let's all hope Seana gets a quick resolution to her epliator problem and can continue to help her clients.


I agree. Calling their product "craptacular" on an open forum like this wasn't very nice , Seana. I can see why a business owner would want to passionately defend their product and business. I thought Dario's post was very helpful and polite. I hope that Dario or someone comes to Hairtell to report what they found?

Not to belabor what I already said, but I am very, very happy with my Apilus XCell Pro. I use it heavily for hours and hours almost everyday. It hums along nicely with no problems. It is worth every penny and when I did need service once to upload a new version of the software, Jean-Louis couldn't have been nicer, as he guided me through the process.

Dectro is a wonderful company to work with. I thank God they exist. My colleague in north Columbus works longer hours than I do. She is insane and I don't know how she physically does it. She has had the PURE since 2011 and has never had a problem. We both have said that we would quit doing electrolysis if we didn't have our epilators anymore.

There are tons of electrologists working away with their Apilus's, worldwide, with no problem, like Dario said.

It sounds like the folks at Dectro are bending over backwards to help you. They are a high class business, in my opinion. I'm sure they will figure this out.
_________________________
Dee Fahey, R.N., C.T.
Licensed by the State Medical Board of Ohio for Nursing license and Cosmetic Therapy/Electrolysis license
_____________________
ELECTROLYSIS FAQ'S:

British Institute & Association of Electrolysis

http://www.electrolysis.co.uk/?page_id=16

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#123141 - 12/01/16 12:03 PM Re: Apilus Platinum Issue? [Re: Iluv2zap]
Iluv2zap Offline
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Registered: 11/19/14
Posts: 1150
It may not have been nice, but it sure was accurate of my experience.I do want to say, that Dectro, up until said presidents message, had been very professional about the whole affair.This is consistent with my experience of dealing with them for 3 or 4 years now.We still however , had the problem 9 months after we purchased this epilator.

There is something we do here at hairtell when one of us has a problem with a machine. We assist in troubleshooting until we can find a resolution. On multiple occasions Dectro has been invited to comment or take part in such discussions when it has been their product that is affected.Never once to my knowledge have they done so before now.I've gone over every comment I've made in this thread and never once have I insinuated that Dectro were anything other than professional.The discussions regarding inconsistent power issues on the platinum platform have similarly been spot on from every person that posted.


This is a couple quotes from another electrologists review of the platinum . I was aware of this review PRIOR to our purchase of the platinum:

I wrote the first review prior to having my machine serviced and, at that time, it was delivering current inconsistently. One day the setting would be x for a particular area and the next day the same setting on the same patch of skin would produce a puff of smoke!(Every veteran electrologist I’ve spoken too agrees this unit is too hot!!!) It sounds hilarious now but it was definitely not cool at the time. For months I was on constant watch for the most minute changes in the current output because I never knew what to expect. I contacted both my local Apilus dealer and Dectro and I was assured that “these units never break” and that the problem was with the needle cord.

The servicing was fairly quick. I think my unit was there for a week or two before it was fixed. I was told my unit had not been calibrated properly and was also afflicted by a faulty pair of capacitors

One thing that struck me though is that prior to servicing my Apilus Platinum settings were closely in line with the recommended settings in the user manual. My properly calibrated unit, however, requires settings that are considerably higher than they were previously in order to achieve a clean release.


What strikes me about this review, is how closely this electrologists experience matches our own and several other experiences from other electrologists, though it apppears that should you get a good working unit, they work reliably continuously.If you were buying a car, you would pay attention to consumer reviews. You wouldnt necessarily discount a manufacturer because one model car had a problem, though you might avoid that model.You wouldnt expect that when you buy a used car from the GM dealership to have the transmission die on the way into your driveway especially after inquiring as to whether this was a problem car, and being assured that GM was extending the warranty so you ca nbe assured it will run for many years. After talking to the dealership to resolve the issue and still having that car sitting in the driveway 9 months later, you would not expect that when you post to a forum of mechanics to find some solution, that the president of GM would post and say it's your fault for buying a "used car" from GM, rather than their newest model, and that you are debasing the fine GM name , nor have them attack the production of volkswagon or toyota because you considered other models.

Darius has been eager to help in his reply.There is that.I cant continue this post, as I have to run to work.It's a full day of clients today.

Seana

_________________________
Seana Richmond
Certified Electrologist.
Electrolysis By Seana
http://electrolysisbyseana.com

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#123145 - 12/02/16 01:14 AM Re: Apilus Platinum Issue? [Re: Iluv2zap]
dfahey Offline

Top 10 Contributor

Registered: 10/27/03
Posts: 9611
Loc: Columbus, Ohio
Thanks for your input, Seana. Good to know.


Two questions for you:

I think Dectro calibrates their epilators in relation to their Pro-Tec probes. A ballet gold or Laurier IBP may cause a puff of smoke - you may may need less current or more current. Keep that variable in mind. What probes were you using?

Lastly, may I exclude one word in the subject of this thread? May I delete the word " Craptacular"?
_________________________
Dee Fahey, R.N., C.T.
Licensed by the State Medical Board of Ohio for Nursing license and Cosmetic Therapy/Electrolysis license
_____________________
ELECTROLYSIS FAQ'S:

British Institute & Association of Electrolysis

http://www.electrolysis.co.uk/?page_id=16

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#123146 - 12/02/16 08:28 AM Re: Apilus Platinum Issue? [Re: Iluv2zap]
James W. Walker VII Offline

Top 10 Contributor

Registered: 06/03/02
Posts: 8049
Loc: Buffalo NY, & Traveling the US...
All I can say is, WoW.

For what ever little it is worth, allow me to say that I have had Apilus flagship products as far back as the SM-500 and have always found customer service and warranty service to be exceptional. It was always my way to have two machines at a time, and the only thing I can say that would compare to your experience is that when I had two Platinums, I sold one, which I had never had a problem with, and the person who bought it started having problems with it, but the company honored their warranty and even eventually swapped out the machine and later gave credit towards the purchase of an Xcell to that person. The only other issue I ever had of a mechanical type was one travel machine had a thermal coil for the printer break free (rough handling by the airlines no doubt, as they would no longer allow it to be carried on the plane because it had a perceived to be dangerous radio transmitter on it) and Dectro fixed that.

Having said that, I have also had a collection of Instantron machines and have NEVER had to service them at all. I have even had them checked out to see if they needed service, and other than replacing some wire, or strengthening a solder point or two, no service need was ever found. Of course, there is less that could go wrong on an Instantron. That's like comparing a Volvo to a Lexus. One tends to give you more reliability, the other more automatic features that can break down... but some will ask, "Do you really need automatic retractable side mirrors?" Well, if my ex-wife is driving down your street and you are parked on the street, yes, you will appreciate not needing to pay to replace your mirrors after she knocks them off from driving too close to your car as she passes by. Trust me, on that one. wink

I can honestly say that the worst service I ever got was from Silhouet-Tone. In the end, I started sending my S-T's to Texas Electrolysis for Myran Heimlich to fix, since their service team was more responsive, and if I was going to pay for something that should have been a warranty issue anyway, why not pay someone who is nice to me. smile

Once I sold my last VMC, I can say that the service experience is the main reason I would pause before ever buying another new Silhouet-Tone. I don't have that reservation with Dectro/Apilus, Instantron, or The United Fischer/Hinkel company. While I have worked with Clarablend products, I don't recall ever owning one for any significant period of time, so I won't comment on them.
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#123147 - 12/02/16 10:07 AM Re: Apilus Platinum Issue? [Re: Iluv2zap]
Iluv2zap Offline
Top 10 Contributor

Registered: 11/19/14
Posts: 1150
Dee, we use all protec probes, mostly IBL and have since febuary, and if you want to change the word, go for it.We've discussed Dectro's products here dozens of times before especially when problems have occurred with themI dont care. Actually dectro themselves have recommended te IBL over the ISotherm probes in the past ( yes, I know the differences) .

James, I share your positive experience in the past with Dectro, however it hasnt been the case this time.Now every company can have a bad machine.Seriously! Even a bad model.On friday I had been talking to Eric at Dectro and let him know I was looking for a machine, however I was holding off until Veronicas issues were resolved and I wouldnt be looking at a platinum for that reason. I had every faith Dectro could turn what had been a poor experience into what it should have been and in fact had already spoken to eric and the technician from Quebec city in an effort to resolve the problem in recent weeks. And it's entirely possible, the technical issue isnt even their fault! It could well be with power in the building which is why we went down the ups and medical power cord route to solve it, and remembering the power inconsistency issues werent problematic until we changed offices . However the few things relayed to me by longstanding members here about the presidents message, well, I'm not happy. At all. We discuss technical issues here all the time. This isnt a marketing affront to any manufacturer. We've discussed problems with sil tones, with clareblends, just about every manufacturer out there. Hell I know for a fact that Dectro has been invited by comment before on power inconsistency issues on this board, about the platinum in the past and failed to do so.That message has put an extremely sour taste in my mouth.This is in no way a kick at their marketing,I discussed a problem with an epilator, as I've done dozens of times on varying epilators here before.

When I asked on EI if people could have any epilator, which would they buy, I got a lot of varying answers, as expected. Clear leaders were the Instantron Spectrum K and the Clareblend Elegance plus, and a bunch of Dectro votes.I could literally own the Instantron AND the clareblend and have enough money left over for a OPMI microscope, for what an Xcell costs.

I'm holding off on any decisions regarding purchases until my employers machine is back. I want to see it functional. Then I will re-evaluate the experience.Right now I have a little too much personal emotion involved to be making smart business decisions.

Seana
_________________________
Seana Richmond
Certified Electrologist.
Electrolysis By Seana
http://electrolysisbyseana.com

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#123148 - 12/02/16 10:49 AM Re: Apilus Platinum Issue? [Re: Iluv2zap]
dfahey Offline

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Registered: 10/27/03
Posts: 9611
Loc: Columbus, Ohio
Okay, thanks Seana for answering my questions. Gosh, I use Pro-Tec probes at times BL's for deep hairs, and I always felt that there was not enough power, but the hairs released nicely. I use Laurier IBP's, too and I definitely need to adjust the power down for that excellent brand.

Thanks James for your input. I'm surprised that you haven't had a lot of problems with all the transporting you do with your Platinum. You are always driving somewhere.


_________________________
Dee Fahey, R.N., C.T.
Licensed by the State Medical Board of Ohio for Nursing license and Cosmetic Therapy/Electrolysis license
_____________________
ELECTROLYSIS FAQ'S:

British Institute & Association of Electrolysis

http://www.electrolysis.co.uk/?page_id=16

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#123229 - 12/22/16 12:10 AM Re: Apilus Platinum Issue? [Re: Iluv2zap]
Iluv2zap Offline
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Registered: 11/19/14
Posts: 1150
An update to this is certainly necessary.

On saturday the Platinum Pure arrived back in our office. I worked with it a bit on saturday , and all day sunday and monday.
It's working wonderfully. Spot on.

I spoke to Darius on the phone, and they threw everything they had at this epilator to make sure it was right 100%
They performed a thorough burn-in test and the epilator performed perfectly in every respect except one, the output power intensity was significantly underneath specification.I did ask for a figure, and was given one, but I do believe Darius was being a tad conservative.Regardless it was enough, that smooth operation wasnt possible with this epilator.
They replaced all of the peripheral parts: pedal ( #4? ) probeholders, power cords, some internal wires also were replaced ( I think to the connectors) , they updated the softwware to the latest version, and they recalibrated the machine with respect to output power.They then had the instructors at the Quebec City school work with the machine to make certain it was right.It was.

I took Darius to task over the post fromthe president. I've also spoken to Andrea, and confirmed that she deleted the post at Dectro's request.I therefore havent read it , but have had a few details relayed to me.Darius tells me the comments were out of character for Mr Beaumont Clement.

What was most important to me, as the person who recommended this machine to my employer, was that she had a 100% working to perfection epilator when she returns from maternity leave. The team at Dectro including Eric, Louise director the acadamie Dectro montreal, Darius, and the quebec city technician did not rest until that epilator was spot on.

To Louise , some very specific comments. First, I did not lack confidence to speak to you, and i f you think back I think you will remember me mentioning we had had problems. There were 2 things getting in the way of this message however, first we both had limited time and you had to catch a flight, and second, I dont think that you understand everything said to you in english language. If I'm going to say theres one area Dectro could improve greatly, it's having someone good with the english language on your team.There's been a lot of miscommunicatons because of language through this lengthly process.
To Clement Marchand:

We bought a trade-in epilator from you under warranty with the promise at the time that Dectro would repair any failing. Whether an epilator is new or used, should not make a difference. The machine came out to be underpowered on it's output. There is no attack on Dectro, there definitely was criticism of this machine, which did, in the end have deficiencies. Over the years here at hairtell the professionals have helped each other out on dozens of occasions trouble shooting equipment by all manufacturers, Dectro, Silouette Tone, Clareblends, Every make on the market.

Your team, including Darius, did everything in their power to make this epilator right. They deserve due credit for that achievement. I will say I am less pleased about some of your reported ( deleted ) comments, but I delivered on monday of this week exactly what I promised them before your post, that is, if they delivered me a properly working machine that met expectations, I would deliver a bank deposit for a brand new Xcell pro with accessories additional for our practise.The team knocked it out of the park.

To Darius and Louise,
You've both mentioned that you dont often come to this site, however I'm going to suggest that is a error in judgement. There are several times over the last few years people have come right here for problems with their platinums. There are some of the finest minds in Electrology right here at hairtell and they regularly use this site to troubleshoot varius mechanical failings..I know that several here are eager to engage Dectro over what appears to be very Anogen only teachings. There has been considerable evidence presented in the last few years which directly contradict anogen only theory.As company Dectro could do much worse than occasionally paying attention to this space. I'm one of a team of electrologists who have helped build this site up to what it is, many with decades of experience and some of whom regularly produce teaching materials in print and on youtube.

Well, someone here has just inadvertently reminded me that I've spent 2 days writing this post again, so I am going to finally hit submit.
_________________________
Seana Richmond
Certified Electrologist.
Electrolysis By Seana
http://electrolysisbyseana.com

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#123237 - 12/23/16 02:04 AM Re: Apilus Platinum Issue? [Re: Iluv2zap]
dfahey Offline

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Registered: 10/27/03
Posts: 9611
Loc: Columbus, Ohio
Okay. Good to know that your problem has been resolved. Dario is truly a little darling. He helped me troubleshoot my iPad back in 2011 when attended the symposium that year. Dario is a certified genius.

Professional discussions have shifted to Facebook now because it is a closed site. Dectro and other manufacturers hopefully are tuned in to EI and HairShoot, especially. So, I don't think Hairtell is where they want to be right now? What do you think, Seana?
_________________________
Dee Fahey, R.N., C.T.
Licensed by the State Medical Board of Ohio for Nursing license and Cosmetic Therapy/Electrolysis license
_____________________
ELECTROLYSIS FAQ'S:

British Institute & Association of Electrolysis

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#123238 - 12/23/16 09:24 AM Re: Apilus Platinum Issue? [Re: Iluv2zap]
Iluv2zap Offline
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Registered: 11/19/14
Posts: 1150
I'm going to respectfully disagree with this opinion Dee.While I see the attraction to manufacturers, I have never been a fan of the "closed group" idea. For one, such areas are blocked to those that sometimes need such advice or discussions most, those starting out.While I understand the attraction on the part of manufactures , it does come at a cost. Not having taken part in such groups for several years after I was discussing here, I'm keenly aware of this. At this time, there are at LEAST 5-6 junior electrologists that I have personally invited here, lurking and reading. I dont think any of them are on EI? I'm not saying EI is not useful, it is, but it is NOT a catch all.

Darius did a fine job organizing and giving a "face" to Dectro. In the end however, a machine that worked with no issues was the item delivered that turned it around. It was the one thing I made certain was the focus.


Edited by Iluv2zap (12/23/16 09:49 AM)
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http://electrolysisbyseana.com

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#123240 - 12/23/16 12:00 PM Re: Apilus Platinum Issue? [Re: Iluv2zap]
dfahey Offline

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Registered: 10/27/03
Posts: 9611
Loc: Columbus, Ohio
Well, consider this, Seana: On Hairshoot and Electrology International, those closed groups are open to students and new electrologists especially, who are just starting out. They just have to have proof that they are enrolled students and electrologists to get added to the group. The closed group offers professionals the freedom to discuss in detail the electrolysis process or to just let frustrations all out about NO SHOWS, late arrivals and difficult cases. A public forum like this inhibits that exchange, in my opinion. When a neophyte electrologist comes aboard and asks a question, she or he is surrounded, most of the time, by dozens of peers trying to help by unselfishly offering advice that one can't find in any textbook or DVD. This real time help is fabulous because it isn't outdated and people can't get away with spouting voodoo electrolysis myths or the group will descend on them like an eagle catching a mouse.

The only problem is, with the closed facebook sites, there is no search feature, like there is here, to find something of interest from months or years ago.
_________________________
Dee Fahey, R.N., C.T.
Licensed by the State Medical Board of Ohio for Nursing license and Cosmetic Therapy/Electrolysis license
_____________________
ELECTROLYSIS FAQ'S:

British Institute & Association of Electrolysis

http://www.electrolysis.co.uk/?page_id=16

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