I am a very new electrologist and I have only been seeing clients for a few months. Until now, I have not had any issues. I apprenticed with a local electrologist in my area, who has since retired. I am still in contact with her regularly and I am awaiting her reply regarding this issue. However, I wanted to reach out and see what you all think.
This was my first work on the bikini area and upper thighs. To get clearance I worked on her for 7 hours/7 sessions during April and May with the last treatment being May 30th. I was using high (just below flash on the machine) Thermolysis on a medium setting (unfortunately not being near my machine, I cannot tell you more regarding the setting), other than I am using a Fischer Compublend CB-X machine. After the first treatment, I also lowered the setting a bit due to the skin reaction/bumping.
During the first treatment I also used a size 4 ballet non-insulated probe. I did have trouble with the size 4 probe and having a smooth insertion. During the next session I tried a 3 and it was still difficult, so I opted for the size 2 and it worked well. I have used size 4 wires on other areas as lower legs, chest, and back without any issues.
During the treatment there seemed to be no adverse skin reaction. However, this client does have rheumatoid arthritis and is 60 years old. She opted for treatments at the time she did due to not being on any of her medications, which further limit her immune system. She says that she wants to finish the work, but I told her until she heals, I do not want to work on her again. I have also offered to return all of what she has paid, as well as to pay for her to see a dermatologist if she wants to do so.
My mentor told me to advise her to use sun screen if she goes out in the sun, which I have told the client repeatedly and to use Vitamin E oil to improve the skin. (This was a couple weeks ago).
Can you provide any guidance? Can you tell if what I have done will indeed heal and approximately how long?
If more information is needed, please let me know and I will be happy to divulge. I am very concerned and this is the first unhappy client I have had. She is also one that expects that the process will not take as long. I've tried to explain that it will take some time, but again, I do not want to treat her until the skin is resolved.
Thank you for any and all help! I enjoy this forum and sometimes I leave more confused than when I came in to look for something, but I know it's all part of the learning process!