When dry skin is chapped and irritated, bacteria can enter the follicles.
This bacteria build-up along with the dead skin cells surrounding the follicle will prevent the hairs from growing through the follicle opening. Hairs can become trapped as well as oil.
How do we prevent dead skin cell build-up to prevent trapped hair and oil?
Moisturize and Exfoliate.
Let us know more about you and your skin and I will make suggestions regarding ingredients to look for when buying products.
Your age?
Your skin color?
Allergies?
A photo is particularly helpful.